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Policies

Welcome to Annie Bukhman!
Leather bags and accessories designed and handcrafted in Brooklyn, NY using only US purchased materials.

Payment

Accepting payments via pay pal, and all major credit cards. All prices listed are in USD.

Shipping

All in stock items ship in approximately 3-5 days. Delivery times vary based on your location and the shipping method you choose at check out. You will receive an email when your order has been shipped. Please contact us with any questions.

US SHIPPING:
First class 2-5 days after marked as shipped.
Priority 1-3 days after marked as shipped (includes insurance up to $50, if you would like more insurance please add at checkout).

Insurance: can be added at check out. *If the tracking information for your order reads ‘delivered’ the post office will unfortunately not approve an insurance claim, insurance is only for lost or missing packages. Please choose signature confirmation if you are worried about stolen packages.

Signature: You can choose to sign for your order upon arrival which ensures your purchase is safely delivered to you. Please choose this option if you prefer the security of a signed delivery. When placing an order, NO signature required is set by default. Please note, that if no signature is collected, you agree to my policies and take full responsibility for any loss or damage that may occur.

*These services are not guaranteed, If you would like to upgrade to a faster or guaranteed shipping provider please contact me for a quote prior to placing your order.

INTERNATIONAL:
International first class can take anywhere from 1-5 weeks, depending on location and your country’s customs office. Tracking is available in some countries. If you would like to upgrade to a faster or guaranteed shipping provider please contact me prior to placing your order. By placing an order you agree to my policies, and accept responsibility for any and all customs duties in your country.

Returns

Returns and exchanges are accepted within the 7 days after you receive your order. Please contact us as soon as you decide to return. We can send you a prepaid shipping label to print out (cost will be deducted from your return, it’s usually $2-3 USD. If you would like to purchase your own label we will give you the address to ship it to. Items that have been used or damaged by the customer will not be accepted; if we can not re-sell the returned item it will be shipped back to you without refund.

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